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Frequently Asked Questions for Students

What is Tutor Light?

Tutor Light carries one simple objective: to bring tutors and students together. Whatever subject you need to learn (for an academic assessment or even for your own self-advancement); we believe that we have the right tutor for you. If you are a tutor who is seeking to find students, we will help you locate them so they can benefit from your knowledge and teaching experience.Insert your message here

How much will the lessons cost me, and who do I make the payment to?

Tutor Light is completely free for both tutors and students. We have no sign up fees of any kind. The only payment that you will have to make is for the lessons you have, and these are paid directly to the tutor. Each tutor sets their own hourly rate, and these are clearly listed on their profile pages.

How much will tutoring cost and who do I make the payment to?

Payment is made through our website. You can message as many tutors as you wish without any charges. It only when you have found a tutor that interests you that we will ask for the one-time payment. Many sites have large registration fees, which must be paid annually or they take commission from the tutor, invariably making the tutor raise their hourly rate ti the student. We ONLY charge a one-time finder`s fee of £19.99 + VAT. This is the only payment you make to us for helping you find a tutor. The fee helps us maintain our website and attract new Tutors across the UK.

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How to make the payment?

In order to make your one-time payment, open the conversation you are having with the chosen tutor. At the top of the thread is a green button that says "Buy Tutors Contact Details." Please click on that button and you will be directed to our payment page. The cost for a tutor`s details is £19.99 + VAT.

How much does a tutor charge?

Tutor rates can vary based the what the tutor decides to charge. You can see the hourly rate displayed on their profile page. It will also list important information that includes their teaching experience, qualifications, and a complete listing of the tutoring subjects that they offer. You can contact each tutor through his or her message box on the top right hand corner of the profile page.

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How can I contact a tutor through Tutor Light?

You can start immediately, whether you are registered with Tutor Light or not. All you have to do is click "Search" at the top of the page. Enter your criteria, such as the subject you want tutored in, the academic level (GCSE, A-Level, etc.), and your postal code. A list of appropriate tutors in your area will be displayed.

In these results, you can click on a tutor`s name to view their profile. Contacting the tutor is simple: If you haven`t registered with us yet, click "Not a Member" in the top right corner of the screen. After entering your details in the necessary fields (address, name, etc.); you can send a direct message to the tutor. If you are an existing member of Tutor Light, simply log in before creating your message.

What if I forgot my username or password?

If you forgot your username, click "Forgot Username" and follow the instructions on the screen. For a forgotten password, click "forgot password" and we will send you an email with instructions on how to reset it.

Where are my messages located?

Your messages can be found in "My Inquiries." Please ensure that you are logged in first, then click the "Member`s Area." Once there, click "My Inquiries." At this point, you can view all your messages, both sent and received to and from students.

How do I handle a tutor that doesn`t message me?

Our main goal at Tutor Light is to bring both students and tutors together, but the tutors actually work for themselves. Therefore, they decide who to contact and who to not contact. In many cases, It can be that the tutor cannot accept new students due to their current workload. Please do not be discouraged. It is always best to message 6-7 tutors so that you have a better chance at receiving responses. In addition, it helps to pay attention to the tutor`s response rate on their profile page. This gives a better idea of how quickly they might respond to your message.

If after corresponding with the tutor, you wish to take them as a teacher and they agree to do this, they will click an accept button on their profile page. After that, a button will appear enabling you to purchase their contact details.

How can I leave feedback for my tutor?

After purchasing a tutor`s details, you are automatically given an option to leave feedback on their profile page. It is suggested that you wait a few weeks at the least to allow the tutor to have the chance to perform to your needs. When ready to leave feedback, you need to log in first. Click "Members area" and then "Leave Feedback" on the left hand side. You will be asked to write your response and rate the tutor out of 5 stars.

How can I deactivate my account temporarily if I am not available?

If you don`t need a tutor at any given point in time, you can temporarily deactivate your account by clicking "Members Area" and then clicking "Privacy." This will prevent any tutors from being able to message you and a note will display on your profile stating that your account is inactive. If you would like to re-activate your account later, please follow the same procedure.

Frequently Asked Questions for tutors

How do I register to be a tutor?

To create a tutor account on Tutor Light, please click "Register" just under the login button. It is free to create a Tutor Light account!

How much does it cost to become a tutor?

Our service for tutors are 100% free, so we receive $0.00 from you. The only exception to that is when you decide to use our online tutoring sessions that are booked using our online whiteboard software.

How do I retrieve my username or password if I forgot it?

If you forgot what username you used to log into the system, simply click "Forgot Username" and follow the instructions. If you forgot your password, click "Forgot Password" and follow the instructions. We will send you an email that includes instructions on how to reset it.

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Who can see all my personal details and my documentation?

Your personal details and documentation cannot be viewed by anyone, except by our verification team who need to review it to determine your qualification status. Your profile only displays your first name, your town, subjects you teach, your hourly rate, comments on your profile, and your availability. The contact details are only shown to a student when they purchase your details. That means they are interested in your services.

Where can I find my messages?

Your messages are located under "My Inquiries." Please ensure that you are actively logged in first. Click "Members Area" and then "My Inquiries." You will have access to all your messages, sent and received.

What can I do if my student does not message me?

Ultimately, the student can decide to hire you as their tutor. We have no control over that. Maybe your hourly rate is a little too high or perhaps you could increase your distance that your will travel. You can also upload documentation such as your qualifications and a form of ID to help increases your chances of gaining more students. Don`t give up. You can also find out what students have viewed your profile by going to "Who`s found me" within your account area. This is useful for you because you can take the initiative and attempt to contact them.

Does my message still go through when I don`t accept a student?

Yes, all messages will be sent to the student. Selecting "No" only stops the student from purchasing your contact details. We encourage our tutors to find out more information about a student`s requirements before accepting them. When you choose not to accept a student, the messages are sent regardless.

Am I required to have a CRB/DBS?

If you have a CRB/DBS certificate, we strongly suggest that you take advantage of it and upload it to your account. This will strengthen your profile and make it more appealing to students, particularly to parents of potential students.

How can I get a CRB/DBS?

A CRB/DBS can only be obtained through an employer. We are aware of that so your profile will still be active, whether you have the certification or not. Regardless, if you will be tutoring students under the age of 18, please ensure that a parent or guardian is present.

What CRB/DBS does Tutor Light accept?

Tutor Light accepts Scottish and English Enhanced CRB/DBS certificates.

How can I upload the necessary documents on Tutor Light to become verified?

Click on "Members Area" and then "Verification" to upload your credentials. Please ensure that your documents are readable! You can upload your relevant documentation such as your qualifications, state-issued ID and your DBS certification.

How does Tutor Light protect my personal documents that I submit?

At Tutor Light, we take privacy very seriously. We are registered with the Information Commissioner`s Office and we encrypt all submitted documents on our servers. Our admin team for the purpose of profile approval can only view these. No documents are viewable by students.

How can I add my created article?

To add an article on Tutor Light, click the "Members Area" and then "Articles." Files and pictures cannot be uploaded so be sure to copy and paste your work. Writing an article or several articles will help boost your profile! To see ideas on what to write, visit our resources page. Any submitted articles must be your work and not copied from any other source, such as a text book, web article, magazine content, etc.

How can I edit the subjects I offer and my rates?

To edit your rates or offered subjects, visit your members area and click "My Subjects." You will see a pen and paper icon that will direct you to a page for inputting revised subjects and rates.

How do I deactivate my account without losing it?

If you no longer have availability to work with new students, you can temporarily deactivate your account. This blocks students from messaging you and a note is displayed on your profile page, stating that you are unavailable. To deactivate your account temporarily, go to the member`s home page and click "Privacy." Here, you can edit your current profile status without losing your account. If you would like to reactivate later, just follow the same procedure.

Please do not contact us about your communications with other users. To contact them, you must message them through their profile page.

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